Frequently Asked Questions

Frequently Asked Questions 🎁

Got questions? We've got answers! If you can't find what you're looking for, feel free to reach out at whimsymsg@gmail.com — we'd love to hear from you.

About Our Mystery Boxes

What's inside the mystery boxes?
That's the fun part — it's a surprise! 🎉 Each box is carefully curated by Christie with a whimsical twist, filled with goodies centred around self-care, lifestyle, and treating yourself. While we can't reveal the exact contents, every item is chosen with love and intention.

Can I customise my box?
You can absolutely let us know what you like or don't like and we will do our best to meet your request to the best of our ability/availability, if you have any Allergies or specific concerns, please contact us before ordering and we'll do our best to help.

Are the products full-sized?
Yes! We aim to include full-sized products wherever possible so you get the most out of every box.

Orders & Shipping

How long will it take to receive my order?
Orders are processed within 5–8 business days. Once dispatched, Australian orders typically arrive within 3–5 business days. International orders vary by location — shipping rates and timeframes are calculated at checkout.

Do you ship to PO Boxes?
Yes, we do! 📬

Do you ship internationally?
Yes! We ship worldwide. International shipping rates are calculated at checkout. For any questions about international delivery, contact us at whimsymsg@gmail.com.

How will I know when my order has shipped?
You'll receive a confirmation email with tracking details once your order is on its way.

Returns & Refunds

What is your return policy?                                                                                                          If there's an issue with your order, please contact us at whimsymsg@gmail.com and we'll make it right if the package is damaged or faulty.  Please note that due to the nature of mystery boxes, we are unable to accept returns simply because you'd prefer different items.

What if my order arrives damaged?
We're so sorry if that happens! Please contact us within 48 hours of receiving your order with photos and we'll arrange a replacement or refund.

Getting in Touch

How can I contact you?
You can reach us via our Contact page or email us directly at whimsymsg@gmail.com. We aim to respond within 1–2 business days.